How Do I Create a New User Account in LighthouseAI?

To add or edit users in LighthouseAI, you must be a self-serve client with admin permissions. Admins can create accounts via the User Master page, assign roles, and specify facility access. New users receive a temporary password by email and must reset it on first login at app.lighthouseai.com/login. Full-serve clients must contact support for user changes.

Before You Begin

To add or edit users in LighthouseAI, two conditions must be met:

1. You must be a self‑serve client

• Self‑serve clients can create and manage their own user accounts.
• Full‑serve clients do not have access to user management and must contact [e-mail] to request new user accounts or updates.

2. You must have admin permissions

• Only Admin users can add new users or edit existing accounts. If you do not see the options described below, please contact your organization’s LighthouseAI administrator.
   

How to Create a New User Account

1. First, visit the Navigational Bar on the left. Then click "Management Admin" and "User Master".
   • This page contains a User Grid with search filters below each column header, along with a dedicated Search field in the upper-right corner. Filters can be reset by using the Reset Page Filters option. 
   • Each column header contains arrows that can be used to sort data in ascending/descending order.
   • A Show Entries dropdown is available to change the number of entries shown on the page.
   • All User Grid data can be Exported by using the Export button in the upper-left corner of the page.
      
2. Click the Add User button in the upper-right corner of the page.
    
3. Fill in all the necessary details in the User Details - Add pop-up (below):
   • First and last name
   • Title/Position (optional)
   • Email (it is recommended to use official work email addresses)
   • Assign a Management and/or Intelligence Role. Assign both if the user has subscribed to the LighthouseAI Suite (Intelligence and Management). 
     • Users with Admin and Manager roles are able to access, view, and edit information throughout the system. Users with User and Read Only roles will have increasingly limited access. Please reach out to LighthouseAI support with any user role questions.
   • Login With
     • Select LHA to log in with email.
     • If your organization uses SSO (Okta or Ping), please contact [e-mail] for setup.
   • Add notes such as who created the account or when it was created (optional).
   • Click Save.
      

 

Assigning Facilities

1. After saving the new account:
2. Click the blue arrow on the far right of the user’s row.
3. In the overlay, use the arrow buttons to select the facilities the user should have access to.

4. Click Save to apply your changes.

New User Login Process

1. When a new account is created, the user will receive a system‑generated email containing a temporary password.
2. They will:
   1. Visit app.lighthouseai.com/login
   2. Enter their email and temporary password
   3. Create a new password when prompted
   4. Log in normally going forward